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High Performance Coaching for Managers
What Is Performance Coaching, and Why Should You Care?
- Overview of Part II
- Defining Coaching, Performance Coaching & Professional Coaching.
- Distinguishing directive coaching (performance) from non-directive coaching
- Application of directive coaching in performance coaching process.
- When to use directive coaching and when to use non-directive coaching
- Poll: What do you think?
- Reviewing why performance coaching is important for supervisors, managers, and executives
- Fill-in-the-blank activity
What Model Can Guide Performance Coaching?
- Overview of Part III
- Reviewing a model to guide performance coaching
- How to apply the model to typical job performance problems
- Poll: What do you think?
- How to apply the model to typical behavioral problems
- Critical incident activity: Applying performance/directive coaching
Overview of the webinar
What are the most common problems that employees face in their jobs? Typical examples include:
- Employees are not performing up to standards (results do not match targets)
- Employees have trouble managing their time
- Employees are tardy or demonstrate excessive absenteeism
- Employees leave work without permission
- Employees fail to show up for work (“job ghosting”)
- Employees misuse the internet during working hours
- Employees are slow to meet customer requests
Who should attend?
- Operating managers
- Front-line supervisors
Why should you attend?
Some common behavioral problems:
- Employees are rude to customers or coworkers
- Employees are insubordinate
- Employees have trouble getting along with diverse employees
- Employees use inappropriate language
- Employees dress inappropriately for the workplace compared to employer expectations
What is needed is a good approach for supervisors, managers, and executives to address these problems. That good approach is Performance Coaching. Hear about it—and how to use it—in this practical, dynamic webinar.
Faculty - Mr.William J Rothwell
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow is President of Rothwell and Associates, Inc., a full-service consulting company that specializes in succession planning. He is also a Professor of Learning and Performance in the Workforce Education and Development program, Department of Learning and Performance Systems, at The Pennsylvania State University, University Park campus. In that capacity, he heads up a top-ranked graduate program in learning and performance. He has authored, co-authored, edited, or co-edited 300 books, book chapters, and articles—including 64 books. Before arriving at Penn State in 1993, he had 20 years of work experience as a Training Director in government and in business. As a consultant he has worked with over 50 multinational corporations--including Motorola, General Motors, Ford, and many others. In 2004, he earned the Graduate Faculty Teaching Award at Pennsylvania State University, a single award given to the best graduate faculty member on the 23 campuses of the Penn State system. His train-the- trainer programs have won global awards.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org