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Successfully Dealing with Difficult People: The 5 Most Difficult Types of People and How to Effectively Approach Them
- Overview of Laws
- Employee Expectations
- Documentation
- Communication
- Why it is important
- Relevance to your organization
Overview of the webinar
The training is designed to ensure your organization is fully compliant with laws and regulations, compliance, training, and additional areas to consider when dealing with difficult employees.
The training will consider the breakdown of how to deal with and communicate with employees that can be difficult.
Who should attend?
- Human Resources Professionals
- Small Business Owners
- Non-Profit Administrators
- General Managers
- Office Managers
- Payroll Professionals
- Lawmakers
- Attorneys
- Accounting Professionals
- Consultants
- Labor Unions
- Professors, Instructors, and Trainers
Why should you attend?
Specific guidance on difficult Employees
- Organizational Culture:
- Workplace Communication
- Performance Improvement Plans
- Accountability
- Evolution of Processes
Faculty - Mr.Matthew W Burr
Matthew Burr has over 16 years of experience working in the human resources field, starting his career as an Industrial Relations Intern at Kennedy Valve Manufacturing to most recently founding and managing a human resource consulting company; Burr Consulting, LLC, Talentscape, LLC and Co-Owner of Labor Love, a Labor, and Employment Law poster printing company. Prior to founding the consulting firm, the majority of his career was in heavy industry manufacturing and healthcare. He specializes in compliance auditing, training labor and employment law, conflict resolution, performance management, labor, and employment relations. Matthew has a generalist background in HR and operations while providing strategic HR and operational solutions to his clients, focusing on small and medium-sized organizations. He works as an Adjunct at Alfred State University, Tompkins Cortland Community College, and The College of St. Rose. He successfully designed an HR Concentration in the business management major that aligned with both SHRM and HRCI certifications, providing opportunities for students to sit for both the SHRM-CP and aPHR certifications upon completion of the degree, concentration, and internship hours as an Assistant Professor of Management at Elmira College (Retired January 2022). Matthew is also the SHRM Certification Exam Instructor, with a current pass rate of 92% on the SHRM-SCP and 83% pass rate on the SHRM-CP, and a combined 88% on both exams over a 7-year period of instructing the course (Elmira College, Collin College & The College of St. Rose). Matthew works as a trainer at Tompkins Cortland Community College, Corning Community College, and Broome Community College, and HR Instructor for Certification Preparation for the Human Resource Certification Institute (HRCI). He also acts as an On-Call Mediator and Factfinder through the Public Employment Relations Board in New York State, working with public sector employers and labor unions.