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Managing and Motivating Under-performing Employees
By the end of this course, you'll be equipped with the knowledge and tools to:
- Proactively address underperformance in a way that benefits both the employee and the organization.
- Learn to pinpoint the cause of the under-performance and create sustainable action plans
- Create SMART Goals and PIP plans to assure clear communication and monitor employee progress
- Customize how you motivate and support employees to reach their full potential.
- Be more prepared to deliver both positive and formative feedback in an ego-preserving manner.
- Build stronger relationships with your team based on trust and mutual respect.
- Create a positive and productive work environment for those around you.
Overview of the webinar
There is a skill and art to understanding each employee’s motivation and learning to leverage their talents. This course will explore how to better understand what motivates your employees, and develop a variety of strategies to keep them engaged and productive. In this interactive and entertaining webinar, you will gain more insight and practical tools to address:
- Understanding the Situation: We'll begin by exploring the potential causes of underperformance, from skill gaps and lack of motivation to personal struggles and unclear expectations.
- Building Rapport & Trust: Establishing open communication and building trust is crucial. You'll learn effective communication techniques to have productive conversations that uncover the root of the issue.
- Setting SMART Goals & Expectations: We'll dive into setting Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals to provide clear direction and track progress.
- Developing a Performance Improvement Plan (PIP): If coaching or a new role is not working, learn how to create a structured and personalized PIP that outlines specific actions, resources, and timelines for improvement.
- Providing Effective Feedback & Coaching: Discover constructive feedback techniques that engage and guide employees towards success. We'll also explore the latest coaching strategies to empower them to overcome challenges.
- Navigating Difficult Conversations: Addressing performance issues directly can be uncomfortable. You'll learn easy to apply communication frameworks for handling difficult conversations with clarity and empathy.
- Supporting Employee Growth: We'll explore training and development opportunities to equip employees with the skills they need to excel.
Who should attend?
- Executives, Managers, Supervisors and HR Professionals with under-performing or unmotivated employees who could benefit from enhanced goal setting, performance management and motivational skills.
Why should you attend?
Inheriting and/or motivating underperforming employees can be a stressful challenge for any manager. You're faced with the immediate impact on team productivity, morale, and potentially, your own reputation. But before you reach for the quick fix, this 60-minute course will equip you to learn more about your employee’s “operating system” so you tweak your communication and development plans to bring out the best for their variable communication and workflow styes.
By using time-proven strategic and empathetic approaches to turn the situation around, you can tap into your employees’ strengths and partner with them to come up with solutions they buy into and will execute.
Faculty - Ms.Suzanne Blake, PCC
Suzanne Blake, PCC, is an award-winning International Coach Federation Professional Certified Coach with 26+ years of coaching, training and business consulting experience. With warmth, humour and the latest in coaching and brain science techniques, Suzanne works in partnership with individuals and groups to attain their communication, empowerment, career and leadership goals.
Suzanne Blake is the Founder and President of Blake Coaching and Training. She has helped hundreds of seasoned and emerging leaders expand their capacity, make decisions, use focused strategic thinking, build confidence and self-awareness. Her coaching work has been featured in on The Today Show, NPR, The New York Times, The Boston Globe and numerous other media outlets.
A passionate industry leader, she specializes in coaching executives and managers in leadership development, managing individuals and co-located and virtual teams, communications styles effectiveness, work-life balance, presentation skills, emotional intelligence, time and performance management. Suzanne has comprehensive experience designing and facilitating training and coaching programs, facilitating team buildings, and conducting one-on-one Executive Coaching sessions.
Her clients include: Verizon, Deloitte, LLC, Amica Insurance, BCBS, EMC/Dell, Synthes Switzerland, eClinicalWorks, Nimbly Wise Ed/Tech Coaching and Training, Core Axis and numerous non-profit organizations.
Testimonials
Paridhi Shrivastava - Technology Director: Amazon Healthcare
Suzanne is a one-of-a-kind talent house that everyone wants to work with. It is hard to miss her infectious enthusiasm. She is an epitome and powerhouse of talent, expertise, experience, energy, and positivity.
Suzanne has a tremendous executive presence and is a seasoned and engaging facilitator. She loves to tap into the wisdom in the room or over a call and helps them facilitate their own awareness and learning. I have heard people use the words "spectacular, amazing, very engaging, and fun" to describe Suzanne's facilitation style. She customizes her presentation to the needs of the group and organization and provides spot coaching as well as state of art curriculum and the latest brain science.
Mike Kelly - CEO: OnUP Systems
Each time we connect, I leave our time together feeling better, more energized, more excited by the possibilities, and that's because Suzanne is so generous in every way. She loves ideas, is so passionate for people, has a leadership servant's heart of wisdom and discretion, offers respect to challenge my thinking in pursuit of better together and matches those wonderful attributes with the ability to get work done on time and with excellence. Suzanne is just the best, the absolute best facilitator and coach, and I can't wait to collab with her again - Thank you Suzanne Blake, for who you are, for what you do and for helping me and our mighty company get better at what we do!!
Manosmita Debnath - Senior Manager: Customer Success at Epsilon CXM
It was an absolute pleasure to get trained from Suzanne. She is the most lively and enthusiastic trainer I have ever come across. She was in our office for Team Management and Handling Skill training. Normally, I am a kind of a person who does not like such trainings though, however, Suzanne turned things the other way round.
I felt so positive attending her sessions. She is super fun to have in your circle. I will be glad if I get a chance to attend another live session of yours. It was an absolute pleasure to get trained from Suzanne.
Amber Asaro - Associate Manager of UX Research and Re-Ops at Red Hat
Suzanne brings humor, inspiration, and enthusiasm into the room. I have seen her do this in informal club meetings, formal corporate discussions, trainings, and just in hallway conversation. Suzanne exudes sincere concern for others. She listens to the needs of employees, observes their skill sets, and inevitably encourages them to be a better version of themselves.