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Detecting Truth, Deception, and Lies while conducting an Investigation
- The elements of and differences between the two primary forms of deception (Falsification & Concealment).
- Methods/techniques to detect deception (Emotional Cues, the Cognitive Approach and the Attempted Control Approach).
- The proper weight to give Body Language/Demeanor Evidence: Myth or fact?
- The proper use of visual & audio observation.
- How to employ the benefits of multiple interview techniques.
- The proper application of “Yes” and “No” Questions.
- The use of single v multiple sessions (for the subject of the investigation as well as witnesses).
- How to make documentation work for you.
- Why we deceive.
- Body Language/Demeanour Evidence: Myth or fact?
- The Two Primary Forms of Deception: Falsification & Concealment
- The Three ways to Detect Deception: Emotional Cues, Cognitive Approach and the Attempted Control Approach
- Comparing verbal vs. non-verbal behaviour
- Use of Visual & Audio Observation
- Interview Techniques
- Use of “yes” or No” Questions
- Use of single v multiple sessions (for both employees and witnesses)
- Documentation
- Confronting the deceiver
- Why a half truth is a whole lie
- Why and when the deceiver plays the role of victim
- The role of denial for the deceiver
Overview of the webinar
Truth can be elusive! Especially if someone’s lips are moving! Because there is always more to know if someone is being less than truthful. If the focus of your investigation is to establish the facts how then is it possible to find out the truth when the information you are receiving might not be accurate? Being able to know when, and if someone is being forthright/candid and truthful is a high-level skill set that, when properly developed can increase one’s value to the organization as well as have its uses on a personal level.
This unique and comprehensive webinar will discuss why you might have to deal with inaccurate/incorrect or questionable information and how to identify it, deal with it, and even how to make it work to your and the organization’s advantage.
Who should attend?
- All level Managers, Supervisors
- Human Resources
- Employee Relations
- Labor Relations
- Attorney’s, and Union Officers/Representatives/Stewards
- All levels of Law Enforcement or Security staff.
Why should you attend?
At some point everyone in the workplace will probably need to look into something that happened. Such situations are not always crystal clear or “black and white” creating what is often referred to as “She said-he said” situations. Knowing how to ask the right questions and how to know when you are being told the truth is a required skill set for anyone charged with investigating what happened. This webinar will establish a foundation for that very valuable skill set.
If you are often frustrated about who is telling the truth and find you have to determine the truth of a situation than this webinar is for you. Like many of us we sometimes find ourselves faced with having to deal with deception and lies which sometimes are so convincing they are more believable than the what appears to be, or actually is the truth. This has always been a problem in the both the workplace and in life. But it need not be if one applies the skill set this webinar will cover.
Faculty - Mr.Bob Oberstein
Bob Oberstein has over 51 years of Labor/Employee Relations experience on all sides of the labor-management table including as a neutral (arbitrator, mediator) in both the public and private sectors. He has served as a Commissioner, Maricopa County's Judicial Merit System Review Commission; Member, City of Phoenix Fire and Police Pension Boards; and Member/Chairman, City of Phoenix Civil Service Board. He is also the recipient of the Federal Mediation and Conciliation Service (FMCS) Director's Certificate of Recognition for Achievement in Promoting Positive Labor-Management Relations. Bob has served as Director, of the Labor Management Relations Program at Ottawa University, Phoenix (OU), Arizona where he taught conflict resolution, grievance processing, arbitration, and negotiation among other courses. He also served OU as Ombudsman for all student, faculty, and support disputes as well as the Disabled Student Liaison and received recognition in "Who's Who Among America's Teachers.
Bob currently mediates in the Family, Civil and Small Claims courts in the State of Washington and serves on the permanent panels/rosters for the FMCS Arbitration Roster (Regions 1, 2, 4, and 7); Oregon Employment Relations Board (OERB); Washington Public Employment Relations Commission (PERC); State of California Mediation and Conciliation Service (SCMCS) Public Employment Relations Panel; American Arbitration Association (AAA) Workplace Investigation Panel; Arizona Department of Education (ADE) Hearing Officer Panel; Eglin Air Force Base & American Federation of Government Employees Local No. 214 Arbitration Panel. In the past, Bob served as mediator and arbitrator on the employment, labor, commercial, and construction panels for the American Arbitration Association and for Financial Industry Regulatory Authority (FINRA). He was also the initial trainer and advisor for the U.S. EEOC’s Phoenix Regional Office’s mediation program where additionally, he served as a mediator. Bob has also served as facilitator/mediator for the Interest-based bargaining process for several labor negotiations as well as being a Special Master (Arb-Med) in labor-management grievance resolution.
Bob holds a BA in English/Education from St. John's University, a Master of Science in Social Science and Graduate Certificate of Labor Studies from Long Island University, and a Master of Jurisprudence in Labor and Employment Law from Tulane University Law School.