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The Effective Manager Communication Skills Toolbox: Making Listening, Constructive Feedback, Conflict Resolution, and Coaching Work for You, Your Team, and Bottom-Line Results
Effective Listening / Understanding Before Being Understood
- What is the Value of Listening?
- Why People Don’t Listen and the Consequences
- How to Listen Effectively and Actively
- Practice Listening Exercise
- Responsibility of the Communicator in Being Heard
The Value of Constructive Feedback
- Why People Don’t Give Feedback and the Consequences
- How to Give Constructive Feedback
- Practice Feedback Exercise
- Guidelines for the Feedback Receiver
Resolving Conflicts / Dealing with Others’ Resistance
- The Nature of Resistance
- Types of Resistance
- Typical Responses to Resistance
- Approaching Resistance and How to Deal with It
- The Keys to Effectively Resolving Conflicts
Making Coaching Work / Providing Guidance for Improving Performance
- Characteristics of Effective Coaches
- How to Coach Effectively
- The Value of Careful Listening in Coaching
- Being an Effective Role Model
- Using Coaching to Improve Performance
Overview of the webinar
In order to function at maximum effectiveness, a manager must master critical communication skills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor.
Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.
Who should attend?
- CEO
- Senior Vice President
- Vice President
- Executive Director
- Managing Director
- Regional Vice President
- Area Supervisor
- Manager
Why should you attend?
By attending, you will understand how to even more effectively:
- Listen actively
- Receive and provide constructive feedback
- Resolve conflicts
- Coach and mentor
Are you concerned about how others are receiving you as a manager? Could you use a communication skill “refresher”, to perhaps help you take a new approach to your direct reports you find especially challenging? Would you like to leverage your value to your manager and to your organization?
If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members’ and team’s performance, adding to the bottom-line!
Faculty - Mr.Chris DeVany
Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle’s clients include global organizations such as Visa International, Cadence Design Systems, Coca-Cola, Sprint, Microsoft, Aviva Insurance, Schlumberger and over 500 other organizations in 22 countries. He also has consulted government agencies from the United States, the Royal Government of Saudi Arabia, Canada, Cayman Islands and the United Kingdom.
He has published numerous articles in the fields of surviving mergers and acquisitions, surviving change, project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His book, “90 Days to a High-Performance Team”, published by McGraw Hill and often accompanied by in-person, facilitated instruction, has helped and continues to help thousands of executives, managers and team leaders improve performance.