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Having Difficult Workplace Conversations
- Participants will learn how to have conversations without being defensive
- Developing the ability to listen to what is not being said
- Participants will learn how to create a safe space for a conversation
- Participants will learn the steps to an effective accountability conversation
- Knowing how to stay balanced in the face of strong emotions
- Learning how to acknowledge and reframe emotions
- To learn from the difficult behaviors of others
- Developing the ability to move from emotion to productive problem solving
Overview of the webinar
Good communication skills are a core competency of a leader or manager in the workplace. This is especially true in the workplace where collaboration and cooperation are necessary to be successful. Having difficult workplace conversations does not have to be something we shy away from. Instead, it can become second nature as we learn how to listen, hold accountability conversations and deal with the challenging behavior of those we work with. Having the ability to communicate effectively when dealing with difficult issues is what is needed in the modern workplace and will set us apart from others as highly competent leaders and managers.
Who should attend?
- Managers
- General Managers
- Project Managers
- Team Leaders
- Supervisors
- Labor Relations Managers
- Human Resource Managers
- Human Resource Generalists
- Consultants
- Trainers
Why should you attend?
Effective communication is essential if an organization is to be productive and successful. One of the most difficult conversations to have involves holding others accountable in the workplace. In this webinar, participants will learn how to have difficult workplace conversations when rules have been broken, deadlines have been missed or commitments have not been kept.
To have an effective accountability conversation, those in the workplace must be able to create a safe space and deal with the strong emotions that are almost certain to arise. Those having such conversations must be able to go beneath the surface to discover what is being left unsaid. This webinar will provide the tools for leaders and others responsible for a productive work environment that can only be realized by conversations that tackle the difficult issues that must be confronted in every workplace.
Faculty - Mr.Bob Churilla
Bob Churilla is a partner in the conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration, and the Equal Employment Opportunity Commission as a mediator and consultant. He has also consulted with local, state, and private employers, government agencies, churches, and nonprofit organizations. Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org