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Managing Anger in the Workplace: A Comprehensive Guide
- Where does anger come from
- Workplace behaviors that can trigger conflict and anger
- Where does anger come from
- The 5 most effective office communication methods
- Helping Angry people feel understood
- Minimizing differences
- Employing positive intent
- Using blending
- Redirecting for better outcomes
- Avoiding emotional shark attacks
- Calming down a loud angry person
Overview of the webinar
Anger can arise in the workplace, where people with different values, goals, and perspectives manage complex and stress-provoking work and situations. By applying some key techniques, you can reduce anger in others and learn how to constructively manage it. You can learn how to transition a potentially negative situation to one that allows us to entertain new possibilities.
Dealing with angry people can seem very daunting, but the techniques from this webinar, combined with some very clear actions that you can take, will help those times to be less difficult. This webinar will help you develop stronger communication skills, so that you can diffuse angry people, ensure that your own expectations are clearly stated, and reduce difficult situations in the future.
Who should attend?
- Anyone who manages or supervises employees, or who has to deal with angry bosses or co-workers.
Why should you attend?
We often encounter angry people in the workplace. We are going along our merry way and then someone puts up a blockade in our path. Maybe its corporate politics and power plays of a co-worker, maybe it’s an employee that seems to not get along well with others, or maybe it’s a boss who thinks yelling and shouting is the only way to interact with their staff. As a result, we often have to deal with people who it appears their sole purpose is to make our life difficult. This can be intimidating, frustrating, and disruptive to our daily work goals.
How do you deal with them and manage their anger and direct them to a more positive result? What strategies can you use to diffuse them and mitigate future angry interactions with you, or with them and others? How do you lower your own stress in dealing with them so you don’t become an angry person along with them?
Faculty - Ms.Jenny Douras
Jenny Douras is the President and founder of AdvantEdge Training & Consulting and is a national speaker conducting workshops across the country. She has over 25 years of experience in management, employee development, operations, knowledge management, technology, organizational development, and instructional design and training.
She specializes in Managing Remote Employees and has managed teams of up to 300 people across multiple states and countries. She has worked with many Fortune 500 clients and government organizations including Samsung, Lexmark, Burger King, Discount Tire, Microsoft, Fisher Investments, National Park Service, and the SEC.
Jenny sat on the board of directors for the Rocky Mountain Chapter of the American Society for Training and Development for 3 years. She received the STAR award (Strategic Training that Attains Results) from ATD in 2009, for the creation of a program helping the unemployed develop skills to return to the workforce. Her training manuals are internationally sold, and her articles have been published in many locations including the Denver Business Journal and International Association of Business Communications CW bulletin.