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Navigating Difficult Conversations: How to Talk to Co-Workers as a Manager
- Understanding where conflict comes from and how to reduce it
- Calling assumptions into question and how to better understand others
- What is said vs what is heard in communications
- The fight or flight response is real – how to handle it with emotional self-awareness
- How to be assertive without being an aggressive bully
- How to say “No” without being runover or sounding like a jerk
- How to set boundaries
- How to get your point across and accepted
- Using Positive Intent to start difficult conversations
- Making conversations easier for others
- Helping others feel understood
- Using contrasting and intent to fix misunderstandings
- Redirecting for better outcomes
- Avoiding emotional shark attacks
- Understanding how to minimize differences
Overview of the webinar
Conflict is normal in the workplace, where people with different values, goals, and perspectives manage complex and stress-provoking work and situations. In this webinar we will learn communication techniques you can use when there is conflict and difficult conversations. You can learn how to transition a potentially negative situation to one that allows us to entertain new possibilities with the right communication skills.
We will also look at techniques that can help us better communicate and get our point across as well as help reduce tensions or hostilities in others, so that we can get to a positive outcome with lasting affirmative results. We will also look at how to say “No” to something without jeopardizing your credibility, and how to portray yourself in a positive light in any interaction.
This webinar will cover different techniques you can use to be assertive but diplomatic when needed, as well as how to win over others to your ideas, and effective ways to best deliver your message. We will also touch on how to make conversation easier for others when tensions are high.
Who should attend?
- Anyone in Management
- Executives
- Supervisors
- Managers
- Team Leaders
Why should you attend?
Do you ever have difficult situations with co-workers you have to deal with at work? Or maybe there is a tricky conversation you must navigate with a co-worker. When you are a manager your conversations and situations at work are at a higher level. And navigating more complex situations and conversations, with other managers, can be tricky. How can you best have these conversations when the stakes are higher?
How do you deal with difficult or possibly contentious conversations and direct them to a positive result? How do you ensure your ideas are conveyed, considered and valued in difficult conversations? How do you diffuse any tension so the conversation can be more amicable for both of you?
Faculty - Ms.Jenny Douras
Jenny Douras is the President and founder of AdvantEdge Training & Consulting and is a national speaker conducting workshops across the country. She has over 25 years of experience in management, employee development, operations, knowledge management, technology, organizational development, and instructional design and training.
She specializes in Managing Remote Employees and has managed teams of up to 300 people across multiple states and countries. She has worked with many Fortune 500 clients and government organizations including Samsung, Lexmark, Burger King, Discount Tire, Microsoft, Fisher Investments, National Park Service, and the SEC.
Jenny sat on the board of directors for the Rocky Mountain Chapter of the American Society for Training and Development for 3 years. She received the STAR award (Strategic Training that Attains Results) from ATD in 2009, for the creation of a program helping the unemployed develop skills to return to the workforce. Her training manuals are internationally sold, and her articles have been published in many locations including the Denver Business Journal and International Association of Business Communications CW bulletin.