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Effective Communication Strategies During Uncertain Times: Dealing With Communication Challenges.Bias, and Team Conflict
- Everyone has a communication bias
- Every word has a different meaning to different people and these are colored by people's values and background
- It is difficult to get total clarity
In this webinar, participants will:
- Understand more about the various barriers to good communication during a crisis including:
- Physical barriers, such as not being unable to see or hear the speaker properly, or language difficulties such as being on the phone or through email
- Emotional barriers, such as not wanting to hear what is being said or engage in that discussion and how various emotions can get in the way of communicating, including anger and aggression, or stress
- Expectations and prejudices that affect what people see and hear
- Difficult Conversations, such as when you must have an unpleasant conversation with a team member
- Analyze what communication styles and persuasion strategies are your preferred techniques and evaluate what other strategies might be helpful in adding to your repertoire
- Understand how issues in communication can be based on differences in values, beliefs, and expectations
- Learn how problem-solving techniques can be employed to resolve conflicts and disagreements
- Develop an understanding for those exhibiting negative communications and behaviors during change and chaos to effectively meet their needs and move the interactions forward
Overview of the webinar
Interpersonal communication skills can be challenging to develop, and they take conscious effort and ongoing practice to improve. During the chaos, crisis, and turmoil our team communications skills can be tested and if not focused on, can lead to negativity, distrust, misunderstandings, conflict, and increased stress.
Strong, effective interpersonal communication skills can create a sense of stability and predictability, lower stress and anxiety, and build trust and creativity.
This webinar highlights the interpersonal communication skills that are needed today during these times of uncertainty and change so that we can develop a productive, collaborative and healthy work environment.
Participants will develop the skills, tools, and strategies to interact in a respectful and successful way with their teams. It will address insights into dealing with interpersonal conflict and managing communication during times of change.
Who should attend?
- Human Resources Professionals
- Health and Safety Reps
- Union Reps
- Supervisors, Managers, Directors (Team Leads)
- Executive Directors Not-For-Profit
- Business Owners, Entrepreneurs
- C-Suite
Why should you attend?
Many of our teams were having difficulty coping with stress long before COVID-19 came along. Now we are seeing that this stress is heightened even further, and our team communication skills may be breaking down.
It’s not about more meetings.
Communication is more than just the volume of messages that we are sending out during a crisis. We know that many of our remote workers are feeling overwhelmed with the volume of emails and meetings during this pandemic, yet are feeling uninformed, left behind, or isolated.
The key is to recognize what effective communication looks like, and how to deliver and connect during times of crisis and physical distancing.
Faculty - Mrs.Beverly Beuermann-King
Beverly Beuermann-King specializes in working with people and organizations who want to control their reactions to stress, build resiliency against life's challenges and live healthy, successful lives using her S-O-S Principle. For over 20 years, Beverly has used her S-O-S Principle™ with people and organizations who want to control their reactions to stress, build resiliency against life’s challenges, and live healthy, successful lives. Beverly appreciates that there is no ‘one way to deal with our business challenges or build resiliency. Beverly believes that it is about building a plan that works, and one that is unique to the person and team who builds it. Beverly launched her company, R ‘n B Consulting, in 1995, and since then she has helped teams from a wide range of industries to shift from stressed out to resilient, enabling them to be happier, engaged, and successful.
Beverly’s psychology, sociology, management, and adult education background combine to create her Work Smart Live Smart presentations, which are soundly based on research and are enlightening and inspirational. Audiences discover the right strategies to improve their health, manage their challenges, and enhance their life’s satisfaction using three simple questions.
Beverly is a sought-after media spokesperson and has made over 500 television and radio appearances on shows such as City TV and CBC, and in national publications from the Toronto Star newspaper to Chatelaine magazine. Beverly is a highly respected speaker. Diverse organizations from Enbridge Gas and the Ontario Veterinarian Association, to York Regional Police, and the Elementary Teachers Federation, have partnered with Beverly when they want to protect their mental health.
Beverly is one of less than seventy Canadians to have earned their Certified Speaking Professional designation and has been accredited as a Certified Virtual Presenter through eSpeakers and through Power Women WorldWide. Beverly’s ability to connect the theoretical to real life through her stories and humor, help her audiences to move past the challenges and into a world of possibilities.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org