Ms.Donna Olheiser

Area Of Expertise : NACHA
25 Years Of Experience
Training Industry : Banking & Insurance

Donna K Olheiser, AAP, is the vice president of Education Services and founder of Dynamic Mastership, LLC. She is an enthusiastic and energetic Certified Master Trainer with over 14 years’ experience. She has designed and facilitated over 150 training sessions each year with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate/deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences).
 
Ms. Olheiser is also an experienced project manager managing education programs for organizations per their requests on processing electronic payments while developing personalized training programs for financial institutions. She has over 23 years of experience in the financial services industry which includes 9 years’ experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).
 
Her extensive knowledge, enthusiasm, and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing. Ms. Olheiser’s ability to engage the learner through the entire training event helps the adult learner apply what they’ve learned during and after each training session.
 

24 results Found
Live Webinar

Meaningful Modernization Defined and Simplified

Recent updates to help the ACH “user” experience with improvements and simplification by adopting new technologies and channels for the authorization and initiation of ACH payments.  Included was a reduction to the barriers when using the ACH Network by provid ...

  • Intermediate
  • 90 Mins
  • Aug 18, 2021
Live Webinar

Stop Payments vs Unauthorized Transactions

The NACHA Operating Rules have specifics for you to follow to be sure you comply with the Rules each time you help your account holder with their request(s), whether it’s a Stop Payment Request or Returning an ACH Unauthorized Entry. Customer service and ope ...

  • Intermediate
  • 90 Mins
  • Aug 25, 2021
Recorded Webinar

Unauthorized Returns – What’s NEW? What’s Changing?

To ensure compliance with the NACHA Operating Rules, the RDFI must be aware of the options when returning unauthorized Returns and the ODFI aware of the different Return Reason Codes and what they mean. In this 90-minute session, the trainer will cover all the ...

  • Intermediate
  • 90 Mins
Recorded Webinar

NEW Nacha Rules UPDATES for 2021 and 2022

The NACHA Operating Rules are always changing, updates have recently been made and continue to be in place due to the current COVID-19 situation! There are six ACH Operations Bulletins posted by Nacha in 2020; four of them explain the updates to the Rules due ...

  • Basic & Intermediate & Advanced
  • 90 Mins
Recorded Webinar

UPDATES to Greenbook - Process for Federal Government ACH Processing – Details on DNE’s and Reclamations

Processing ACH payments from the Federal Government can be challenging!  In April 2020 there were updates to 31 CFR Part 210, which meant an update to the Green Book as well. This session will outline those details! Included will be the process for deceased ac ...

  • Basic & Intermediate & Advanced
  • 90 Mins
Recorded Webinar

Processing Unauthorized ACH Returns (with R11 Return Reason Code)

To ensure compliance with the NACHA Operating Rules, the RDFI must be aware of the options when returning unauthorized Returns and the ODFI aware of the different Return Reason Codes and what they mean. In this 90-minute session, the trainer will cover all th ...

  • Basic & Intermediate & Advanced
  • 90 Mins
Recorded Webinar

Regulation E – Basics and Error Resolution

In this 90-minute session, the basics of Regulation E will be covered, which includes some basic definitions, such as consumer account and access device. We will also discuss and define the limits of liability and who is liable for what amount while providing ...

  • Basic & Intermediate
  • 90 Mins
On-Demand Webinar

NEW! Nacha Operating Rules Changes for 2021 and 2022

The NACHA Operating Rules are always changing, updates have recently been made and continue to be in place due to the current COVID-19 situation! There are six ACH Operations Bulletins posted by Nacha in 2020; four of them explain the updates to the Rules due ...

  • Basic & Intermediate & Advanced
  • 90 Mins
Recorded Webinar

Unveiling the NEW NACHA Rules Changes for 2020 and the Future!

The NACHA Operating Rules need to be followed by all financial institutions that process ACH transactions. This webinar will provide all the details necessary to help them stay in compliance with a review of the changes recently implemented in 2019, plus NEW a ...

  • Basic & Intermediate & Advanced
  • 90 Mins
Recorded Webinar

Compliance with Federal Government ACH Processing (DNE's and Reclamations)

Processing ACH payments from the Federal Government can be challenging! This session will outline details on when account holders are deceased and what your responsibilities are to the Federal Government if they are receiving benefit payments.  The NACHA Ope ...

  • Intermediate
  • 90 Mins